About Us
Mackenzie Aircraft Parts
Started in 1979, Mackenzie Aircraft Parts has served the Aerospace, Manufacturing and Industrial markets for over 40 years. Women owned, ISO and AS9120 certified company. Mackenzie brings unique and specialized advantages to our valued customers by providing exceptional customer service, flexibility, efficiency, and innovation in every aspect of our business. We provide parts, supplies, tools, lubricants, and materials used in the Aerospace and Industrial Manufacturing markets. We offer more than 100,000 parts in stock, including a wide variety of hardware, electronics, instruments, rotables, aviation oils, tires and more. If there is a part that we don’t have in stock, our dedicated staff can source it. We also provide repair services, rotable exchanges, and innovative Logistics and Supply Chain solutions. For more than 40 years, Mackenzie has proudly supplied the Aerospace and Industrial Manufacturing industries with dependable products and services.
Customer Service is our most important value.
Providing our customers with exceptional service, on-time delivery and quality parts, is always our number one priority. You are welcome to speak live with our qualified Customer Service experts during normal office hours (8 – 5 PST). After hours AOG support available for contracted customers. We are also available 7 days a week, 24 hours a day through email at sales@macairparts.com.
Innovation is what provides our customers with superior services. We constantly put ourselves in our customer’s position in order to build programs and adopt processes that help benefit their operations. We do this through a step by step innovative methodology.
Continuous improvement is the reason for our success.
We apply this throughout our organization.
- Mackenzie’s operations team analyzes all internal processes and implements changes, both automated and manual.
- Our commitment to continuous process improvement initiatives is apparent by the investments that are being made every day to transform internal business systems and make ourselves better.
- Internal Processes are reviewed using continuous improvement methodology.
- Changes are identified and acted upon in an effectively and timely manner. They are then evaluated, prioritized, implemented, measured and then improved again.
- Measuring performance of all internal processes is paramount to our continuous improvement initiatives. We have measurement tools in place and data is continually monitored. This data is then analyzed and improvements are made based on it.
Innovation is what provides our customers with superior services. We constantly put ourselves in our customer’s position and build programs and adopt processes that help benefit their operations.
We do this through a step by step innovative methodology.
- Observe our customers to uncover adverse issues—and opportunities for improvement
- Create new solutions
- A prototype is created and we scrutinize it, constantly looking for ways to improve.
- Implement the solution and monitor through our continuous improvement processes
